Refund & Returns Policy
Our Commitment to Fair Refunds
Our Refund & Returns Policy is designed to ensure transparency in every transaction and guest satisfaction.
1. Eligibility for Refund
Refunds apply to bookings canceled as per our Cancellation Policy:
Full refunds for cancellations made at least 7 days prior to check-in.
Partial refunds (50%) for cancellations made 3 to 6 days before check-in.
No refunds for late cancellations or no-shows.
2. Refund Process
Refunds will be issued using the same payment method used during booking.
Processing time: 7–10 business days after cancellation confirmation.
Any delay caused by bank or payment gateway processing is beyond our control, but we will assist in expediting the process.
3. Non-Refundable Bookings
Special promotional rates, discounted packages, or last-minute offers are non-refundable unless stated otherwise.
4. Duplicate Transactions
If your account is debited twice due to a technical error, please email us immediately with transaction details for prompt reversal.
5. Contact for Refund Queries
📧 Email: info@hotelurbanaura.com
We aim to resolve all refund-related concerns quickly and efficiently.